Our emergency response team operates 24/7 across Greater London, typically reaching your premises within 2 hours of your call. We prioritise commercial kitchen emergencies because we understand that downtime directly impacts your business. For contract customers, we provide immediate priority service and can arrange temporary refrigeration if needed.

Our diagnostic services range from £150-400 + VAT, depending on the complexity of the issue and timing of the call. Emergency out-of-hours diagnostics typically fall at the higher end of this range. However, for contract customers, these diagnostic fees are often included in their service agreement. Remember, early diagnosis often prevents more costly repairs later.

The repair duration varies based on the underlying issue. Simple repairs like fan replacement or component tightening might take 1-2 hours, whilst more complex repairs like compressor replacement could require 4-6 hours. We always aim to complete repairs within one business day to minimise disruption to your operations.

Yes, unusual noises can indicate problems that might affect temperature stability, potentially compromising food safety standards. This could impact your FSA rating and compliance with HACCP guidelines. We provide detailed documentation of all repairs and maintenance for your compliance records.

Regular maintenance significantly reduces the risk of developing noise issues. We recommend quarterly professional inspections, including component lubrication, electrical testing, and performance optimisation. Daily checks by your staff should include monitoring unusual sounds, checking temperature displays, and inspecting door seals.

Consider replacement if your unit is over 10 years old and experiencing frequent noise issues or if repair costs exceed 50% of a new unit's cost. Modern units offer better energy efficiency and often pay for themselves through reduced operating costs. We can provide a cost-benefit analysis to help inform your decision.