Last updated: January 2025
Be Cool Refrigeration Ltd (Company No. 13901261) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.
Information We Collect
Information you provide
- Contact form submissions — Name, email address, phone number, and message content
- Phone enquiries — Name, contact details, and details of your enquiry
- Service records — Address, equipment details, and service history when you become a customer
Information collected automatically
- Website analytics — Pages visited, time on site, referral source (via Google Analytics, subject to your cookie consent)
- Technical data — IP address, browser type, device type, operating system
How We Use Your Information
- To respond to your enquiries and provide quotes
- To deliver the services you've requested
- To send service reminders and maintenance notifications (existing customers)
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your data based on: your consent (contact form submissions), the performance of a contract (service delivery), and legitimate interests (business improvement and communications with existing customers).
Data Sharing
We do not sell your personal data. We may share information with:
- Equipment manufacturers (for warranty registration, with your consent)
- Google Analytics (anonymised usage data, subject to cookie consent)
- Professional advisors (accountants, lawyers) where legally required
Data Retention
Contact form submissions are retained for 12 months. Customer service records are retained for 7 years for warranty and legal purposes. Analytics data is retained for 26 months.
Your Rights
Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at info@becoolrefrigeration.co.uk.
Cookies
Our website uses cookies for essential functionality and, with your consent, analytics and marketing. You can manage your cookie preferences at any time using the cookie banner.
Contact
If you have questions about this privacy policy, contact us at info@becoolrefrigeration.co.uk or write to: Be Cool Refrigeration Ltd, Office 7, 35-37 Ludgate Hill, London, EC4M 7JN.