In this day and age a company with the Be Cool level of service is rare indeed.

I would like to thank the Be Cool team for the excellent service I have received since I phoned on Saturday. Be Cool did everything they said they would. Someone called me back first thing on Monday morning and sent a very polite, excellent engineer on Tuesday who fixed what has been a nagging problem for far too long. I would give you 100 stars and not just the standard 5. I very much appreciated the phone call giving me notice that the engineer would arrive in one hour. In this day and age a company with the Be Cool level of service is rare indeed. What’s more everyone I spoke to on the phone was charming, as was the engineer. Everyone could not have been more helpful. I live in hope that there will be a swift return to this level of service which I have not received for a very long time. Congratulations!